Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it; unworn, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at cottonvillage22@gmail.com.

Returns should be sent to:

Eco Cotton Ltd.
22 Bull Bridge Way
Ashford, TN23 8AH
England, United Kingdom

Please note:

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • Original shipping costs are non-refundable for non-damaged returns.
  • Items sent back without first requesting a return will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

You can always contact us for any return-related questions at cottonvillage22@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you received the wrong item.

If your item arrives damaged, please contact us before returning the item so we can review the issue and work to resolve it appropriately.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalised products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you have questions about your specific item, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item. Once the return is accepted, you can place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must still be returned in their original condition, unused, with tags, and in their original packaging, along with proof of purchase.

Please note that return shipping costs remain the responsibility of the customer unless the item is damaged or incorrect.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
  • Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at cottonvillage22@gmail.com.