Frequently Asked Questions | Rare Finds House

Everything you need to know before you buy, all in one place

All items are vintage or antique, and most have been previously owned. This means they may show signs of age such as light wear or small imperfections.

Any notable flaws are clearly described and shown in the photos. These details are part of the character and history of each piece.

Yes, in most cases you will receive the exact item shown in the photos, as many pieces are one-of-a-kind.

If multiple quantities of the same item are available, the listing may show one example. As most items are handmade, there may be very minor variations between pieces, but these differences will not be significant or affect overall appearance or quality.

Yes, returns are accepted within 14 days of delivery. Items must be returned in their original condition.

Items must be securely and protectively packaged to prevent damage during the return journey. Return shipping costs are the responsibility of the buyer. Original shipping costs arenon-refundable.

For international returns, items must be clearly marked as “returned goods” when shipped back to the UK. If this is not done and import taxes or duties are charged, these costs will be the responsibility of the buyer.

If your item arrives damaged, please contact us before returning the item. Include photos of both the item and the packaging. We will review the situation and do our best to resolve it fairly and quickly.

Yes, exchanges are possible. Buyers are responsible for the cost of returning the original item and the shipping cost for the new item. Please contact us first so we can arrange this smoothly.

Yes, combined shipping is available. If you are purchasing multiple items, please get in touch before placing your order so we can provide an accurate combined shipping cost.

If you are interested in purchasing multiple items, feel free to contact us. We may be able to create a custom bundle or offer adjusted pricing depending on the items and shipping requirements.

Customer satisfaction is very important. If you experience any issue with your order, please get in touch and we will do our best to resolve it in a fair and timely manner.